AI voice agents are changing phone support by cutting wait times and improving...

https://businessabc.net/the-phone-is-the-hardest-place-to-put-an-ai-agent-and-the-most-valuable

AI voice agents are changing phone support by cutting wait times and improving call flow. With fast end-to-end response, customers get answers without long pauses. Built-in barge-in lets users interrupt the agent naturally, speeding up conversations