AI voice agents are improving phone support by cutting end-to-end latency,...

https://cashsbrilliantperspectives.cavandoragh.org/what-should-be-in-the-transcript-sent-to-a-human-agent-on-transfer

AI voice agents are improving phone support by cutting end-to-end latency, which means faster responses and smoother conversations. Features like barge-in let customers interrupt the agent naturally, making calls feel more human and efficient