Mobile AI voice agents let customers explain issues naturally, skip rigid IVR...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile AI voice agents let customers explain issues naturally, skip rigid IVR menus, and get answers without typing into a chatbot. Grand View Research valued the conversational AI market at $10.19B in 2023. Teams still need clear handoffs to people.