Mobile AI voice agents replace menu-heavy IVR and text bots with spoken...

https://readharvesty.com/s/EwUEPyeEy4lEt42bLAyrs

Mobile AI voice agents replace menu-heavy IVR and text bots with spoken conversations that handle routine requests or pass context to a person. Gartner projected conversational AI would cut contact center agent labor costs by $80B in 2026.