Stopping voice AI from making mistakes is a real challenge in customer service....

https://www.acid-bookmarks.win/voice-ai-can-sometimes-give-wrong-answers-because-of-misheard-info-or-system

Stopping voice AI from making mistakes is a real challenge in customer service. This post looks at how using identifier readback—like repeating order number B3172 back to the caller—and success-response confirmations help catch errors early