Voice AI can give wrong answers when it misunderstands requests or pulls...

https://www.bright-bookmarks.win/voice-ai-can-give-wrong-answers-when-it-mishears-details-or-guesses-without

Voice AI can give wrong answers when it misunderstands requests or pulls incorrect info. A practical way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation