Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://www.sierrabookmarking.win/voice-ai-can-give-wrong-answers-when-it-mishears-or-guesses-intent-incorrectly

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. Catching errors before they reach customers is key. One practical step: use readback for order IDs to confirm accuracy