Voice AI can slip up by misunderstanding orders or guessing wrong answers. A...

https://wiki-net.win/index.php/Air_Canada_Argued_the_Chatbot_Was_Responsible_for_Its_Own_Words%E2%80%94Is_That_Real%3F

Voice AI can slip up by misunderstanding orders or guessing wrong answers. A practical way to catch mistakes before they reach customers is using readback controls—like repeating order IDs back to callers for confirmation