Building trust in a sustainable business means knowing how to handle feedback....
https://happyeconews.com/sustainable-business-trust-how-to-tell-the-difference-between-honest-reviews-and-false-claims/
Building trust in a sustainable business means knowing how to handle feedback. When you get a tough Google review, you need to spot the difference between a real customer's opinion and a false claim. Start by documenting your evidence before you hit reply