In 2026, AI customer service platforms aren’t about replacing agents but...
https://www.adirs-bookmarks.win/in-2026-ai-customer-service-tools-aren-t-about-replacing-agents-but-about
In 2026, AI customer service platforms aren’t about replacing agents but helping them do more—think assist vs resolve. Teams are hitting 70% task automation in just a week, cutting repetitive work and freeing up time for real problem-solving